Shipping Policy

1️⃣ Outsourced Delivery & Pick-Up

2️⃣ Delivery and Pick-Up Time Limits

3️⃣ Driver’s Right to Refuse Service
Drivers may refuse delivery, pick-up, or relocation if conditions are deemed unsafe, including but not limited to:

4️⃣ Delivery/Pick-Up Attempts & Dry Runs

5️⃣ Customer Responsibility & Site Readiness

6️⃣ Liability Waiver

7️⃣ Additional Service Fees

8️⃣ Damage Responsibility

Acknowledgment & Agreement
By scheduling a delivery, pick-up, or relocation with Conex Haven, the customer acknowledges and agrees to these Delivery/Pick-Up Terms, including all associated fees and the waiver of liability for property damage.

Shipping Policy

1️⃣ Outsourced Delivery & Pick-Up

Conex Haven utilizes third-party local delivery providers at or near cost to simplify the purchase process for customers without access to transport vehicles.

Customers waive Conex Haven of any and all liability associated with outsourced delivery or pick-up services.

2️⃣ Delivery and Pick-Up Time Limits

Trucks must be able to load or offload containers within 30 minutes of arrival.

Any delay beyond 30 minutes will incur a $150/hour wait time fee.

3️⃣ Driver’s Right to Refuse Service Drivers may refuse delivery, pick-up, or relocation if conditions are deemed unsafe, including but not limited to:

Risk of vehicle being stuck.

Tight or restricted access points.

Uneven or unstable ground surfaces.

Obstructions, debris, or unsafe conditions at the delivery site.

4️⃣ Delivery/Pick-Up Attempts & Dry Runs

Unsuccessful delivery, pick-up, or relocation attempts (dry runs) will incur the full delivery/pick-up fee as stated on the Sales Order.

Customers are also responsible for any towing charges resulting from unsuccessful delivery or relocation attempts.

5️⃣ Customer Responsibility & Site Readiness

All delivery, pick-up, or relocation is performed under the direction and control of the customer or their designated representative.

The customer certifies that they have inspected the site and verified accessibility for delivery trucks and equipment.

Customers are solely responsible for directing safe placement of containers on their property.

6️⃣ Liability Waiver

Conex Haven is not liable for delays, damages, or losses caused by circumstances beyond our control (e.g., weather, traffic, equipment failures).

Customers release Conex Haven from liability for any direct or indirect damages, including but not limited to:

Roadway and driveway damage

Ground or landscaping damage

Damage to buildings, fences, and underground utilities

Damage to vehicles or personal property

7️⃣ Additional Service Fees

Door Repositioning: $100 fee for changing door orientation during delivery.

Weekend Delivery: Saturday deliveries incur a $199 surcharge; Sunday deliveries incur a $299 surcharge.

Early Pick-Up (Rentals): Pick-ups requested with less than 30 days' notice will incur a $250 early pick-up fee.

8️⃣ Damage Responsibility

Customers are liable for any structural or equipment damage caused during delivery, pick-up, or relocation.

Repair costs will be determined based on professional estimates and billed accordingly.

Acknowledgment & Agreement By scheduling a delivery, pick-up, or relocation with Conex Haven, the customer acknowledges and agrees to these Delivery/Pick-Up Terms, including all associated fees and the waiver of liability for property damage.

3️⃣ Driver’s Right to Refuse Service
Drivers may refuse delivery, pick-up, or relocation if conditions are deemed unsafe, including but not limited to:

Acknowledgment & Agreement
By scheduling a delivery, pick-up, or relocation with Conex Haven, the customer acknowledges and agrees to these Delivery/Pick-Up Terms, including all associated fees and the waiver of liability for property damage.